At Muzzo, we take great pride in the quality and craftsmanship of our products. Every product is made with care and attention to detail to ensure long-lasting use. This Warranty Policy outlines the terms under which we offer warranty coverage for our products purchased through www.muzzo.com.

1. Warranty Coverage

Our warranty applies only to genuine Muzzo products purchased directly from our official website or authorized resellers.

A. Bags and Accessories

(Backpacks, Clutches, Handbags, Potlis, Sling Bags, Wallets)

• Warranty Period: 6 months from the date of purchase

• Covers:

  • Manufacturing defects in material or workmanship

  • Broken zippers, loose stitching, or hardware malfunction

• Does Not Cover:

  • Normal wear and tear

  • Accidental damage, misuse, or neglect

  • Stains, color fading, or damage due to exposure to moisture or sunlight

  • Damage caused by unauthorized repairs or alterations

B. Watches

• Warranty Period: 1 year from the date of purchase

• Covers:

  • Manufacturing defects in movement or internal mechanism

• Does Not Cover:

  • Battery, strap, glass, or cosmetic damage

  • Water damage (unless specified as water-resistant)

C. Perfumes

Perfumes and fragrances are not covered under warranty once the packaging seal is broken or the product is used, due to hygiene and safety reasons.

2. How to Claim Warranty

To initiate a warranty claim, please email us at muzzoenterprises@gmail.com with the following details:

• Order ID or proof of purchase

• Product name and description of the defect

• Clear photos or videos of the defective area

Our customer service team will review your request and guide you through the next steps.

3. Inspection and Resolution

After receiving your request:

1. Our quality team will inspect the product.

2. If the defect is covered under warranty, we will repair or replace the product at no additional cost.

3. If an identical product is unavailable, a store credit or similar replacement may be offered.

Please note that the decision to repair, replace, or issue credit is at Muzzo’s sole discretion based on product condition and availability.

4. Exclusions

This warranty does not apply to:

• Products purchased from unauthorized sellers

• Damage due to improper care, accidents, or negligence

• Natural wear and tear from regular use

• Products altered or repaired by a third party

5. Shipping Charges

• Customers may be responsible for return shipping costs when sending the item for inspection.

• Muzzo will cover the cost of shipping repaired or replaced items back to the customer.

6. Limitation of Liability

Under no circumstances shall Muzzo be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.

7. Contact Us

For warranty claims or product support, please contact:

Muzzo Enterprises
Email: muzzoenterprises@gmail.com
Phone: +91-8210065831
Website: www.muzzo.com