At Muzzo, we understand that sometimes you may need to cancel your order. Our cancellation policy is designed to make the process simple and transparent for our customers.

1. Order Cancellation

Customers can request cancellation of an order before the order has been shipped.

To cancel your order, please contact our customer support team as soon as possible with your Order ID and registered contact details.

Once the cancellation request is received, our team will check the order status and confirm whether cancellation is possible.

2. Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to receive the product after shipment, you may accept the delivery and initiate a return request according to our Return & Refund Policy, subject to the applicable return conditions.

3. Cancellation of Prepaid Orders

For prepaid orders, if the cancellation request is approved before shipment, the eligible refund will be initiated to the original payment method.

Please allow 7–10 business days for the refund to reflect in your bank account, depending on your payment provider or bank processing time.

4. Cancellation of COD Orders

For Cash on Delivery (COD) orders, customers may request cancellation before shipment.

If the COD order has already been shipped, cancellation may not be possible. In such cases, please contact our customer support team for assistance.

5. Cancellation Due to Product Availability

In certain situations, Muzzo may need to cancel an order due to:

• Product being unavailable or out of stock
• Incorrect product or pricing information
• Technical or system errors
• Payment verification issues
• Suspected fraudulent or unauthorized transactions
• Any other unforeseen circumstances affecting order fulfilment

If Muzzo cancels a prepaid order, the eligible amount will be refunded to the original payment method.

6. Refund for Cancelled Orders

For an approved cancellation made before shipment:

• The product amount will be refunded as applicable.
• Shipping or COD charges, if applicable, may be non-refundable.
• Refund processing may take 7–10 business days after approval.

The actual time taken for the refund to appear in your account may vary depending on your bank or payment service provider.

7. How to Request Cancellation

To request an order cancellation, please contact us with the following information:

• Order ID
• Customer name
• Registered mobile number or email address
• Reason for cancellation

Contact Us

Muzzo Enterprises
Email: info@muzzo.store
Phone: +91-8210065831
Address: C-79 Ground Floor Double Storey, Near Haji Zainul Sweets, Delhi – 110006, India

Our customer support team will assist you with your cancellation request.

Note: Cancellation requests are subject to the order status at the time the request is received.